Return Policy and Return Form

Se non sei soddisfatto puoi restituire un prodotto entro 30 giorni da quando lo ricevi. Le spese di spedizione sono a carico nostro, ma ti chiediamo un contributo di 25 euro per evitare abusi. Ti verrà rimborsata l'intera somma pagata, spese di spedizione incluse, tramite bonifico bancario a merce ricevuta.

Per la restituzione:

Invia una email a info@arcadiya.net entro 30 giorni dalla data di ricevimento del prodotto e assicurati di ricevere una conferma di lettura. Se non ricevi una risposta entro 72 ore, riscrivici o chiamaci per conferma. Potremmo non aver ricevuto al tua email.

Nell'email:
indicaci nome e indirizzo utilizzato per l'ordine, data dell'ordine, importo totale, prodotti acquistati;
indicaci la data di ricevimento della merce;
indicaci quale dei prodotti acquistati vuoi rendere;
indicaci almeno due date disponibili per il ritiro della merce in 10-16 giorni da quando scrivi;
spiegaci i motivi del reso. Ci aiuteranno.

Entro 72 h ti confermeremo il reso e ti daremo indicazioni per la spedizione. Manderemo un corriere a ritirarlo. Ti chiederemo inoltre di indicarci nella risposta i dati per il bonifico.

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If you are not satisfied with a product you can return it whithin 30 days from when you received it. Shipping expenses are paid by us, but we will ask for a contribution of 25 euros to avoid abuse. We will refund the entire sum, original shipping expenses included, via bank transfer, once we receive the returned product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To return an item:

Send an email to info@arcadiya.net within 30 days from when you received the product. be sure we read the message, if you do not hear from us within 48 hrs, please write again or call us; we might have not received your email.

In text specify:
name used during order, billing/shipping address, date of order, total cost, item/s ordered,
date you received the product;
which item exactly you wish to return;
at least 2 dates you will be available to deliver the item within 10-16 days from when you write;
reasons for returning, this will help us.

Within 48 hrs you will receive and email confirming you can return the item and instructions for returning it. We will send a courier. We will then ask you your bank account data to refund you.

TERMS OF SALES

We have a small stock, you can check availability through our website.
We make shipments via the postal service DHL.
All shipments can be tracked through the tracking number
The ordinary order usually take about 3 working days to Italy, 4/5 to Europe. Shipping time to other destinations can be confirmed after placement of the order via email.
If the product you want is not in stock we need between 2 or 4 weeks to manufacture it, and you will be notified by e-mail.
For international shipments, shipping does not include any customs duties that may be applied.

PAYMENTS

Payments are via anticipated bank transfer. The order is confirmed once the bank transfert is received.
For payments not in Euro a small fee may apply.
For EU countries, prices are VAT included.

Download Sample Return Form